Agent-IC Mobile App for Eclipse HX
Agent-IC Virtual Mobile Client
Agent-IC is a virtual mobile client that provides an intercom user station on Android and iOS tablets, smartphones and with remote control on smartwatches. Connecting to Eclipse HX IP-capable matrices, Gen-IC virtual intercom or LQ Series IP interfaces, Agent-IC provides access to the system's available resources including partyline channels with their call signals and logic controls on Gen-IC and LQ as well as one-to-one, one-to-many, ISO and IFB communication on Eclipse matrix intercom systems. Individual keyset listening levels help users focus on specific channels while monitoring others. All this functionality can be tailored to each user to create an efficient intercom user station on their tablets and smartphones.
Efficient Operation for Mobile Users
Mobile intercom user can download install Agent-IC from the Apple App Store or Google Play Store when needed. Once installed, they can connect to any network accessible and licensed Eclipse HX matrix, Gen-IC virtual intercom or LQ Series IP interface using administrator supplied credentials. Agent-IC’s ergonomic, easy-to-use interface is designed for familiarity and consistency with other user stations, including Station-IC and V-Series Iris™ panels. Agent-IC’s large Talk and Listen buttons feature swipe-to-latch gesture to minimize inadvertent operation, individual level control and clear indication of the current state. The window shows latched keys as well as input and output audio meters.
Administration & Configuration
Agent-IC supported by Eclipse matrix systems are assigned a port along with a username, password, and key assignments in the EHX configuration software which are immediately pushed to the Agent-IC. Agent -IC supported by Gen-IC virtual intercom or LQ IP Interface are configured in the browser-based Core Configuration Manager™ (CCM) interface which facilitates creation of user accounts, associated roles and key assignments for the Agent -IC.
SkyPort User Administration for Gen-IC
SkyPort facilitates centralized and secured management of all intercom administrators and users of the Gen-IC Virtual Intercom. Virtual Client users can be invited, or bulk loaded, into SkyPort to receive an e-mail notification that their intercom system is available for use with an Agent-IC or Station-IC Virtual Client. The user can now sign into their Virtual Client using only their e-mail address or third-party authentication to retrieve the intercom systems they can connect to.
Invite -> Log-in -> Connect. It is that easy!
Robust Technological Foundation
Agent-IC uses multiple mission specific audio codecs for audio alongside a proprietary control transport protocol designed to operate over LAN, WAN and Internet network connections of various quality. Clear-Com’s capable IP connectivity, requiring only a single network port on the Eclipse / LQ host end, drastically minimizes efforts required for network management and routing to public internet connectivity while Gen-IC virtual intercom is always accessible on the internet providing intercom operation over the internet without network requirements. Agent-IC connects to the host Eclipse HX matrix via the E-IPA/IVC-32 card, Gen-IC virtual intercom or any LQ series Interface device with available capacity.
Licensing Options
Agent-IC includes variety of licensing options from Perpetual Licenses centrally hosted on Eclipse matrices or LQ IP Interfaces in addition Subscription Licenses. Perpetual Eclipse / LQ Licenses allow multiple Agent-IC licenses to be installed on an Eclipse frame for a major feature version of Agent-IC (e.g. version 2.x). Eclipse and LQ hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis and are installed and fixed to the intercom system host. Subscription Licenses are for ongoing requirements at the lowest daily cost of Agent-IC. Eclipse and LQ hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis and are installed and permanently fixed to the intercom system host.
Gen-IC virtual intercom includes a fixed number of virtual clients that can be either Agent-IC or Station-IC for the duration of the Gen-IC subscription. Gen-IC hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis.
Agent-IC can be downloaded from the Apple App Store or Google Play Store and run in demo mode. Demo mode is provided with the ability to connect to a Clear-Com demo- or customer provided system to test on the user’s device.
See also Clear-Com’s Station-IC virtual desktop clients which provides fully integrated intercom capabilities on Windows and MacOS computers.